How do I return an item?

Return Policy:

At the PKW Group we make returns simple easy and fair.  Here are our guidelines:

1. All Returns must be notified to us within 5 Days upon Receipt of Order. Send email to: info@thepkwgoup.com

2. Return Authorization Number is required prior to returning any merchandise.

3. We do not accept Partial Return on a Prepacked Assortment. All pieces within the Pack must be returned. Partial returns will not be accepted and will be treated as abandoned goods. 

4. All Returns are at Customer's Expense.

5. After the Receipt of Goods in our warehouse, we will issue a credit to your credit card or apply the credit towards your next order.


Damages:

If you receive a damaged item in your order please let us know about it right away so we can either send you a replacement or issue a credit. Please be specific about the damage and provide photos if possible. Email info@thepkwgroup.com